Return & Refund Policy

Return Window

We accept returns within 30 days of the delivery date. Items must be unworn, in their original packaging, and in the same condition you received them.

Eligibility

• Shoes must be unworn with original tags and packaging.
• Apparel must be unwashed and unworn with tags attached.
• Items worn, damaged, or modified are not eligible for return.
• Final-sale items (if any are marked as such) are non-returnable.

How to Initiate a Return

1. Email us at info@jazzybfit.com with your order number and the item(s) you'd like to return.
2. We'll send you a return authorization and the return shipping address.
3. Package the items securely in their original packaging.
4. Ship the package back to us using the carrier of your choice.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged on arrival or we sent the wrong product.

Refund Processing

Once we receive and inspect your return, we'll process your refund within 3-5 business days. The refund will be issued to your original payment method. Depending on your bank, it may take an additional 3-7 days to appear on your statement.

Exchanges

If you need a different size, the fastest approach is to return the original item for a refund and place a new order for the correct size.

Damaged on Arrival

If your order arrives damaged, contact us within 7 days at info@jazzybfit.com with photos of the damage. We'll send a replacement or issue a full refund.

Order Cancellations

Orders can be cancelled before they ship. Contact us immediately at info@jazzybfit.com if you need to cancel.